Bilingual Spanish Provider Relations Specialist

  Wage: TBD
  Department: Administrative
  Posted: May 19, 2017
  Location: Forest Hills
  Position Type: Full Time

Achieve Beyond is a growing national agency focused on serving children with special needs by providing autism services, speech therapy, occupational therapy, physical therapy, and other related services. We are currently looking to hire a Bilingual Spanish Provider Relations Specialist to join our growing team in Forest Hills.

The role of the Provider Relations Specialist is to establish a supervisory relationship with salaried therapists, manage performance productivity, and serve as a liaison for salaried providers and other internal departments.


  • Establish and maintain a supportive relationship with salaried providers.
  • Work closely with internal departments and salaried providers to ensure documentation and services are completed and submitted according to EI rules and regulations, and received in a timely manner.
  • Notify and update salaried providers of all changes regarding EI regulations, service provision, and QA changes.
  • Effectively analyze, monitor, and manage therapist productivity and caseload, ensuring the maximum productivity and billing potential per salaried provider.
  • Manage provider performance and complete annual reviews.
  • Approve reimbursements; approve monthly bonus (overtime) pay; approve/monitor paid time off.
  • Review therapist performance throughout the year and implement performance improvement plans, retraining, or disciplinary action, if and when needed.
  • Mediate issues and concerns raised by salaried providers, or internal staff regarding salaried provides including but not limited to the following program and corporate departments: Case Management, Evaluations, Billing, Immigration, Clinical Supervision, and Human Resources departments.
  • Hold individual meetings with salaried therapists as needed, to discuss work performance, assignment of cases, relocations, etc.
  • Follow-up with salaried providers continuously; conduct heavy e-mail and phone contact with therapists as well as office staff.
  • Perform new hire orientations for salaried providers, and conduct re-trainings as needed.
  • Day to day trouble shooting.
  • Work with Compliance/Credentialing to ensure provider compliance.
  • Perform special projects as assigned.
  • Other duties as assigned by manager.

Education and/or Work Experience Requirements:

  • Bachelor’s Degree in related field
  • Successful experience working in a high volume work environment where organizational and multi-tasking skills are essential
  • Bilingual Spanish is a must

Benefits Include:

      • Paid time off
      • Medica/dental/vision coverage
      • Short-term, long-term disability, life insurance
      • 401k with matching contribution
      • and more!

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