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Service Coordinator Supervisor – White Plains – Achieve Beyond

White Plains, NY
Our Ideal Service Coordinator Supervisor Candidate:

Are you detail-oriented and love solving problems? Have a great ability to work as part of a team? Want to work for a company with a strong mission of helping children with special needs?

Interested?

If this sounds like you, please apply today!

Founded in 1995, Achieve Beyond nationally meets the needs of children by providing the highest quality of pediatric therapy and autism services. Our providers and administrative staff are dedicated to our mission of helping children and families and we are looking for smart, innovative, and driven candidates to join our team. Achieve Beyond is centered around our culture of collaboration and support to ensure our services are of the highest quality and adhere to our strong ethical standards.

Job Summary:

The Service Coordination Supervisor is responsible in ensuring that the SC Department adheres to the policies and procedures set forth by New York State, Westchester Department of Health, and all governing bodies. The Supervisor oversees a number of Service Coordinators and monitoring compliance of cases while keeping quantity and quality together.

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Wage:
$65,000 annually
Department:
Administrative
Location:
White Plains, NY
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Essential Duties and Responsibilities:
  • Be up to date with rules and regulatory changes to provide guidance to the Service Coordinators.
  • Conduct trainings for the Department and for an individual SC if needed.
  • Review and give feedback to the Service Coordinator regarding SC notes to ensure quality and compliance.
  • Maintain a positive and dynamic relationship with provider agencies, parents, SC, city officials and any other programs that work with EIP.
  • Provide technical support to Service Coordinators and assist in resolving issues regarding cases that a Service Coordinators might have.
  • Provide ongoing training and coaching to Service Coordinators.
  • Track, review and monitor compliance of the Service Coordinators to EI timelines.
  • Monitor the department’s productivity and ensure timely submission of notes.
  • Run reports in the database & any reporting tool to monitor the department.
  • Work with the Billing and Accounts Receivable department on any billing matters.
  • Audit cases as deemed necessary such as SC resignation, case transfers, case closure or audit.
  • Conduct a random audit on a sample of SC Cases every other month and report results to manager.
  • Prepare agenda and update dashboards on a regular basis.
  • Provide Supervision for SCs on a regular basis. All SCs must be supervised at least every other month at a minimum.
  • Work with other departments collaboratively to ensure good and open communication is present.
  • Other duties as assigned by the Manager
Our Mission:

At Achieve Beyond: We believe that all children have potential. We are guided by the mission to support children with special needs to Achieve Beyond their current abilities. We are always striving for continuous improvement by setting goals and measuring performance. It is the reason we will succeed together.

Physical Requirements:
  • Must be able to travel to and from assigned work events including but not limited to driving personal vehicle, walking, and/or use of public transportation such as a bus or train.
  • Occasionally ascends/descends stairs going to, while at, or leaving work location or facilities traveled to for work events.
  • Occasionally moving and/or lifting objects at work weighing up to 20 pounds such as files or copy paper.
  • Must be able to remain in a stationary position for prolonged periods of time up to 90% of the work day working on a computer/electronic device.
  • The ability to observe details at close range (within a few feet of the observer).
  •  Ability to read extensive material/documentation.
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Benefits Include:
  • Comprehensive medical, dental, and vision coverage, and 401 with employer match
  • Short- and long-term disability coverage as well as life, flex spending, and commuter benefits
  • Paid time off, sick time, and holiday pay
  • Various Employee Discounts on Entertainment and Equipment
  • Educational reimbursement and referral bonuses
  • Structured initial training.
  • Monthly administrative events and so much more! 
Compensation: Full-time salary, exempt, $65,000
Hours: Monday-Friday 9am-5:30 pm Must Be Willing To Work Overtime As Needed. This position is in office.
Application
This job description is subject to change at any time.

Achieve Beyond provides equal employment opportunities to all employees and applicants. Achieve Beyond prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, caregiver status, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. If you are an individual with a disability requesting an accommodation for the application process, please contact us for assistance.

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